Self Service

DStv Self service is now on WhatsApp:

This is one of the easiest and quickest ways to manage your DStv account.

All the transactions that can be performed on the WhatsApp platform:

• Checking your Balance
• Clear / fix decoder errors
• Manage Holiday viewing
• See where and how to pay
• Locate a Service centre
• Rent a BoxOffice movie
• Pay or Top-up your account
• Upgrade / Downgrade Package

Take out your phone and add the following number as a contact to engage with DStv WhatsApp 0727469551

End the battle for the remote

XtraView gives you the ultimate flexibility and allows you to link two or three decoders under the same subscription. This lets you cater for everyone in your family. What’s more – you still only pay one subscription (with an R90 Access Fee for each XtraView decoder).

You can watch sport in the lounge, while the younger kids watch cartoons in the bedroom and the older ones watch movies in the TV room. XtraView is guaranteed to keep the whole family happy.

List of XtraView Decoder Combinations and Prices

The following decoders can be linked in XtraView:

*SD PVR can only be the secondary decoder. **Primary decoder must be either of the two DStv Explora models..

Important XtraView Information

1. The recommended installation for most XtraView set-ups is a DStv Smart LNB together with an 80cm satellite dish. Please chat to your local DStv Accredited Installer for more info.
2. When linking your decoders in XtraView, all decoders get all the channels you’re subscribed to. Example: if you’re subscribed to both DStv Premium and DStv Indian, you’ll get all those channels on all decoders.
3. Each decoder operates independently. Example: if you rent a movie on a PVR in your XtraView set-up, it will only be available for viewing on that one decoder. Similarly, if you have multiple DStv Exploras in your set-up and they are connected to the internet, you will need to specify the individual decoder when setting remote recordings.
4. If you have more than one DStv Explora and want to connect all of them to the internet (for more DStv Catch Up, ShowMax and Remote Recordings) each decoder needs its own connection to the internet.
5. When you set up XtraView you’ll be asked which decoder should be the ‘primary’ one (the others are then referred to as ‘secondary’ decoders). Making that decision is an important one. Here’s why:

• In XtraView, the primary decoder is the one which sends the “heartbeat” to the secondary decoder(s).
• When decoders are connected in XtraView, there is no difference in their functionality, ie the features remain the same regardless of whether primary or secondary.
• When linking three decoders together, the primary decoder MUST be a DStv Explora.
• If linking the SD PVR in XtraView, this decoder cannot be the primary decoder.
• When linked in XtraView, the secondary decoder(s) will NOT work if the primary decoder is removed or switched off, or if the heartbeat is no longer received for any reason (the heartbeat can also be impacted by interference or cabling errors).
• The primary decoder continues to work even if the secondary decoder is not working or if the link is broken.
• If you regularly take one of your decoders on holiday, it’s recommended that you select that decoder as the primary.
• As a break in heartbeat, for whatever reason, disables the secondary decoder(s), it’s best to make your HD PVR or DStv Explora the primary decoder to avoid losing recordings when you are not home (this applies to any XtraView set-up which includes either a DStv Explora or HD PVR.)
• If you are only linking two decoders and your XtraView set-up includes a DStv Explora, we recommend making it the primary one. That will make it easier to add a third decoder at a later stage.